First time questions for all holistic healing modalities

FAQs


Click each tab below to view the corresponding FAQs
General FAQs
Do I need an appointment?
Yes, an appointment is required. You can call, text or email to book a session.

Who will be treating me?
Eileen Fauster is a Registered Acupuncturist; she will be treating you for acupuncture, cupping and any other Traditional Chinese Medicine treatments.

For nutritional guidance, both Eileen Fauster and Kirsten Colella are Registered Holistic Nutritionists. Both are experienced to assist with a wide variety of health concerns and to guide you nutritionally back to optimal health.

Do you directly bill insurance?
Insurance companies do not deal directly with acupuncture clinics. At the end of your session, you will pay us. Your acupuncture receipt states our acupuncture registration number for immediate reimbursement from your extended health care insurer.

What forms of payment do you accept?
We accept Visa, MasterCard, debit, e-transfers and cash.

Where are you located?
We have 2 locations: 60 Bloor St W in Yorkville (downtown Toronto) and in Woodbridge near Rutherford and Islington.

Eileen works at both the Yorkville and Woodbridge locations; Kirsten works at Yorkville only.

What are your hours?
Monday to Friday : 7.30am - 7.00pm
Saturdays - by appointment only

What types of ailments are you experienced in helping?
We are experienced in helping people with a wide variety of health concerns, including:

  • digestive (from mild digestive upset to chronic issues, IBS-IBD, Crohn’s and colitis)
  • hormonal
  • menstrual, menopause
  • fertility
  • correcting breech baby position
  • joint pains and arthritis, gout
  • depression and anxiety
  • headaches and migraines
  • alopecia/hair loss
  • during and post-cancer treatments
  • auto-immune ailments
  • weight management
  • weak immune systems
  • and many more – schedule a free 10-minute consult to discuss your issue
Acupuncture FAQs
Does acupuncture hurt?
Generally, acupuncture is not painful, but sometimes one may feel a subtle pinchy sensation at the site of needling.

I am worried about the needles
All acupuncture needles are packaged and for single-use, ensuring that every needle is sterile. They are extremely thin (0.2 ml), so smaller than a single piece of hair.

Where do you place the needles?
This varies, depending on the ailment being addressed. The needle does not necessarily go near the site of the pain or problem.

What about clothing?
Recommended is loose clothing, with easy access to knees, elbows and across the abdomen. Typically, we do not require the removal of any clothing, in order to ensure your comfort. If clothing removal is required, you will change in private behind a screen and be covered by a sheet or blanket.

Does acupuncture cause bleeding?
Sometimes, there is a drop of blood when removing a needle. Acupuncture can be safely offered to those on blood thinners.

Do I need an appointment?
Yes, an appointment is required. You can call, text or email to book a session.

How long are treatment sessions?
New visits typically last between 45-60 minutes. Return visits are typically 35-45 minutes.

Is there any downtime after an acupuncture session and/or any possible side effects?
There is no downtime after an acupuncture treatment; you can continue with your day. As well, there are no side effects.

Are there any contra-indications to acupuncture?
There are no contra-indications, however certain conditions require extra care. At your first session, we conduct a full assessment to determine which acupuncture points are best suited for you.

Do you directly bill insurance?
Insurance companies do not deal directly with acupuncture clinics. At the end of your session, you will pay us. Your acupuncture receipt states our acupuncture registration number for immediate reimbursement from your extended health care insurer.

What forms of payment do you accept?
We accept Visa, MasterCard, debit, e-transfers and cash.

Who will be treating me?
Eileen Fauster is a Registered Acupuncturist; she will be treating you. Eileen works at both locations – Yorkville and Woodbridge.

At what age can a person begin to receive acupuncture?
There are no age limits to receiving acupuncture. We have safely acupunctured babies as young as 3 weeks, and seniors over 90.

I am so nervous, as I have never had acupuncture before. Will you be able to calm me?
We treat clients new to acupuncture every week. We take extra time to describe each step in detail, to ensure you understand our process. We often work with young children, such as 3 years to 10 years. We speak with the child directly to explain how we can help them with their ailment. A child’s natural curiosity helps to alleviate any fears, so the acupuncture treatment is perceived as pleasant and the children are eager to return, as needed.

Do you have another question?
If you have any questions about the process, please contact us to schedule a free 10-minute phone consult. We are here to help.
Nutrition FAQs
What does “Holistic” mean?
Holistic means viewing the body as a whole, especially in matters affecting health. We are not just interested in what our clients are eating, but also their stress levels, emotional well-being and their environment. We recognize that all systems in the body are interconnected. Therefore, do not be surprised if you come to us for help with your migraines, and we start talking about your digestion. It’s all related!

Is Holistic Nutrition “science based”?
Absolutely! While studying to be Holistic Nutritionists,our courses included Anatomy and Physiology, Biological Chemistry, Pathology and Symptomatology. However, we also studied traditional healing methods such as herbalism, ayurvedic medicine and Traditional Chinese Medicine. We combine the latest scientific research with ancient practices to bring you a well-rounded perspective on health.

Do I need to bring anything for my first nutrition session?
You will need to bring a list of any medications or supplements that you are currently taking. A food journal is also helpful although not necessary.

What can I expect for my first nutrition session?
The first portion of the nutrition session is the intake. We will first ask about your main health concerns and goals. Then we will ask a variety of health questions based on Traditional Chinese Medicine. We will also ask you to describe your typical daily diet including water intake. In the second portion of the nutrition session, we will review with you all recommended changes to your diet and lifestyle and we will explain how this relates back to your main concerns and health goals.

Will I need to take notes during my session?
No, a complete written summary will be e-mailed to you within 24 hours of your session. We will also include recipes, protocols and additional resources where appropriate.

Will I get a meal plan?
Generally, we prefer to teach someone how to eat rather than what to eat. We will provide recipes and meal ideas, but we will not provide a meal plan, unless it is specifically requested or required.

Do you recommend or sell supplements?
We rarely recommend supplements and we do not sell them. Although there are certain situations where supplements are required, we believe that the body wants to get nutrients from food. Practicing good eating habits is the most sustainable way to achieve your health goals.

Do you receive any financial benefit from the products you recommend?
During our session, we may suggest a particular brand of tea, or a nutritious snack. While we have our favourites, we do not sell or benefit financially in any way from recommending these products.

So, I have completed my session and I have my summary. Now what?
Now the hard part begins. We understand that implementing the changes we recommend is sometimes daunting. We recommend that you print out our summary and keep it close by (such as on the fridge.) Some clients prefer to dive right in and make all the changes at once, while others prefer to make a few changes every week. Remember this is not a “diet plan” that you follow for a short period of time. This is a long-term life plan, so if it takes you a bit longer to get there that’s okay. Also, we provide e-mail and text support at no extra charge. Need some motivation, a recipe or advice on a product? We’re here to help.

Will I need a follow-up?
Depending on your health concerns, we recommend at least one follow-up. There’s only so much that we can cover in a one-hour health session. It’s best to follow up within two weeks of your first session. Follow-ups can be done in-person, over the phone, or via skype.
Cupping FAQs
Does cupping hurt?
As the skin is pulled upward, you will feel a slight pinching sensation, otherwise there is no discomfort.

What about clothing?
In order to ensure your comfort, if clothing removal is required, you will change in private behind a screen and be covered by a sheet or blanket. Women can unhook their bras once they are lying down.

Do I need an appointment?
Yes, an appointment is required. You can call, text or email to book a session.

How long are treatment sessions?
New visits typically last between 30-40 minutes. Return visits are typically 20-25 minutes.

Are there red circle marks left on the skin? How long do they last?
Yes, your skin will have slightly raised red circles after a cupping session. As we remove the cups, we lightly massage a healing cream, arnica, into your skin to accelerate the healing of the red marks. The red marks will remain for 4-6 days. They are not painful.

Is there any downtime after a cupping session and/or any possible side effects?
There is no downtime after a cupping treatment; you can continue with your day. As well, there are no side effects. We recommend no hot showers or aggressive skin treatment, such as a deep massage, for the first 12 hours, to allow the reddened skin to heal.

Do you directly bill insurance?
Insurance companies do not deal directly with acupuncture clinics. You pay us at the end of your session. Your acupuncture receipt states our acupuncture registration number for immediate reimbursement from your extended health care insurer.

What forms of payment do you accept?
We accept Visa, MasterCard, debit, e-transfers and cash.

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